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Build An Email List Email Marketing FAQ

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Build An Email List Email Marketing
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How Do I Build An Email List

Answer...

There are numerous way to build an email list quickly.  The 1st option is to buy a list or the next option is to add a join email list option to your website.

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What are your top tips for email marketing?

Answer...

Here are some of our top items:

 

  • Stay in contact with your list at least once a week.
  • Keep your email list clean of bounced email addresses.
  • Segment your email list to send out specific emails.

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Newsletters don't just get you eyeballs. Your subscriber list is a collection of people who want to hear what you have to say. So not only are people reading your newsletter, but your audience is already interested in what you offer. Your subscriber list is a self-selecting target audience. Audience targeting doesn’t get better than that. Which is why …

Want a bit more customization options than TinyLetter offers, but in an equally easy-to-use email app? Sendicate is the email app you need. Each time you make an email, you pick to add a column, headline, image, or video block. Column blocks are the core email sections—they let you add a title, body text with basic formatting, and a link to get readers to open your blog post or product page.

Put the signup form in your sidebar, above the fold. MailChimp and Mad Mimi both offer plugins to automate the process—check with your email service for recommended plugins. For Genesis themes in WordPress, use the plugin Genesis eNews Extended. (If you’re using Mad Mimi with Genesis eNews Extended, take note of the correct field names in this tutorial.)

How do I find my contact list in Outlook?


Who should use the free plan: Small to medium-sized businesses who are in need of a decent CRM – because this is where HubSpot really shines. You’ll need to take into account that the monthly sending limit is quite low compared to other tools (though one-to-one sales emails don’t count towards this) and neither A/B testing nor automations are included.
Another newsletter provider traditionally known for sending transactional emails, MailJet has evolved into a more complete email service, although their features are still relatively basic (statistics, for instance, are still in beta). Their free plan is generous in terms of capacity (unlimited contacts and up to 6,000 emails a month, with a 200-email daily limit). It’s a little less generous in terms of access, however – premium features like automations, segmentation and A/B testing are only available to try out for free for 30 days.
Emails triggered by milestones, like anniversaries and birthdays, are fun to get -- who doesn't like to celebrate a special occasion? The beauty of anniversary emails, in particular, is that they don't require subscribers to input any extra data, and they can work for a variety of senders. Plus, the timeframe can be modified based on the business model.
Purchased lists are ineffective, and they impact everyone else who uses Mailchimp, too. If you send emails to a list of people whose contact info you bought, many of the emails will get identified as spam. Some spam filters will flag a campaign if anyone with the same IP has sent spam in the past. When you use Mailchimp, your email is delivered through our servers, so if one person sends spam, it could prevent other users’ emails from reaching inboxes. But by forbidding Mailchimp users from using purchased lists, we increase deliverability for everyone.

How do I add a list to constant contact?


Often called drip campaigns but known by many other names—drip marketing, automated email campaign, lifecycle emails, autoresponders and marketing automation—the concept is the same: they’re a set of marketing emails that will be sent out automatically on a schedule. Perhaps one email will go out as soon as someone signs up, another will go out 3 days later, with one more going out the next weekend. Or, the emails can be varied based on triggers, or actions the person has performed like signing up for your service or making a purchase, which is why they're also sometimes called behavioral emails.

How do you format an email?


Free plan:The MailJet free plan allows you to send 6,000 emails per month or up to 200 emails per day. This is inclusive of full API access, unlimited contacts, advanced email editor, and advanced statistics.Paid plans:MailJet offers some of the most affordable email marketing plans on the market. They have a Bronze plan starting at $7.49/month. It comes with all the premium features and can handle up to 30,000 emails monthly. They also have a Crystal plan that starts at $21.95/month that can support 60,000 emails, offers premium features, and comes with expert deliverability support.8. MailgunNext on our list is email automation software Mailgun, a program built specifically for developers. Unlike the previous products on this list, this platform doesn’t offer drag-and-drop navigation, so it might not be ideal for users with minimal technical know-how. However, if you are looking for the complete flexibility to configure your campaigns and have IT experts by your side, this will be a boon for you. For one, it has an API-first architecture that is engineered for reliability. It also comes with a robust sending infrastructure and advanced email validation that lets you send transactional emails in bulk without worrying about them bouncing back or ending up in spam.Mailgun also comes with powerful tracking and analytics tools that let you access searchable logs and helps you remain up-to-date on the status of your email campaigns. You can even tag certain data so that it is easier to pull information for A/B testing later on.
Most email blast services restrict either subscriber or email numbers, and sometimes both, so pay attention to these amounts when deciding. All of the providers seem to restrict access to some features, so be aware of what is and isn’t included on their free plans. Also, most newsletter tools also put their own branding within your newsletters (usually a small badge in the footer).

You may feel like you’re just getting started, but you already have subscribers! That group you have in your Outlook Address Book that you treat as your “update list”? The list of email addresses from your last book signing? The people who have said, “Please let me know when you write a new blog post!”? They are the ones you want to add to your email list. But here’s the catch—you can’t just add them to your email list, you have to have their permission to do so. You can do this a couple ways:
This Belgian newsletter provider do have a free plan for up to 1,000 contacts, with a pretty good level of access to different features, but there’s a lot that needs to be improved. For one, both their templates and editor are extremely outdated (ever seen an email that looks like it’s been put together in Microsoft Word? Then you get the picture). The reporting on the free plan is also a little scant – you won’t get data on opens, clicks, or contact activity. And their navigation is a bit clunky. In general, YMLP feels like a bit of a dinosaur compared to the other more modern-looking and feature-rich tools. It’s not one of the free email marketing software we’d recommend.

Is it legal to purchase email lists?


If you put “Email Newsletter” on each month’s to do list, it’s a lot more likely to get done. And you’ll use it for more than just advertising whatever sale you’re currently an affiliate for. Author Emily Freeman made a commitment to send out a newsletter once a week for a month, just to get in the habit. If you’re just getting started, make a commitment as to when you’ll send out your newsletter and ask for accountability from your readers.

How do I get marketing emails?


This Belgian newsletter provider do have a free plan for up to 1,000 contacts, with a pretty good level of access to different features, but there’s a lot that needs to be improved. For one, both their templates and editor are extremely outdated (ever seen an email that looks like it’s been put together in Microsoft Word? Then you get the picture). The reporting on the free plan is also a little scant – you won’t get data on opens, clicks, or contact activity. And their navigation is a bit clunky. In general, YMLP feels like a bit of a dinosaur compared to the other more modern-looking and feature-rich tools. It’s not one of the free email marketing software we’d recommend.

Free plan:MailChimp’s free plan, “New Business,” enables you to send 12,000 emails per month for up to 2,000 subscribers. This includes automation, built-in signup forms, report and data insight, and campaign creation without coding required.Paid plans:MailChimp only offers two paid plans: the Growing Business plan at $10/month and the Pro Marketer Plan at $199/month. The first one unlocks unlimited sending, email delivery by timezone, predicted demographics, and email and chat support while the second one comes with enterprise-level features that can support the needs of high-volume senders.7. MailJetEmailing application MailJet is a Paris-based platform that sends, tracks, and delivers emails for both marketing and transactional purposes. Passport, its intuitive drag-and-drop editor, lets you create email campaigns easily with free and responsive email and newsletter templates. What makes this great is that you can personalize the email and see how it looks like from the receiver’s end to ensure it’s well-crafted. Moreover, it integrates with REST and SMTP servers to guarantee delivery. This way, you can be sure that your emails aren’t getting lost or ending up in the spam folder.MailJet also prides itself on its analytics capabilities. It has a campaign comparison system that lets you develop campaigns based on previous performance and future performance forecasts. In a nutshell, it analyzes how your customers are responding to your campaigns, collects the data on click or view rates, and provides you with comprehensive reports, from which you can pull insights from later on.

Can I use Mailchimp for affiliate marketing?


Using Mad Mimi, you have two options for supplying a freebie link once the subscriber has clicked “activate”. You can include the free download link in the custom activation message (Webform, Advanced, then “Edit activation message”). Or, you can include an “Activation Landing Page” link to a page on your website that includes the link to the free download. Does that make sense?
Often called drip campaigns but known by many other names—drip marketing, automated email campaign, lifecycle emails, autoresponders and marketing automation—the concept is the same: they’re a set of marketing emails that will be sent out automatically on a schedule. Perhaps one email will go out as soon as someone signs up, another will go out 3 days later, with one more going out the next weekend. Or, the emails can be varied based on triggers, or actions the person has performed like signing up for your service or making a purchase, which is why they're also sometimes called behavioral emails.

How do you format an email?


We also love how consistent the design of Uber's emails is with its brand. Like its app, website, social media photos, and other parts of the visual branding, the emails are represented by bright colors and geometric patterns. All of its communications and marketing assets tell the brand's story -- and brand consistency is one tactic Uber's nailed in order to gain brand loyalty.

Why should I use marketing automation?


Hopefully at this point you know why you’re setting up a complex drip campaign—maybe it's for customer acquisition, engagement, or education for product releases and updates. Whatever the case, you need to set goals for your campaign, and choose the metrics to measure your success against. Depending on your analytics capabilities (we’ll delve into one example below, you could look at bounce rate, click-through rate, conversions, or time on site. Just make sure your measurements loop back to the "why" of your campaign.

How do I make an email template?


Similar to MailerLite, you have restricted features available on the free account (e.g. advanced segmentation and delivery by time-zone). But you still have a more generous subscriber amount, and it’s just as user-friendly. And most importantly, you can't use their email or chat support. There's also a small ad banner in each email you send. (Review)
First of all, BuzzFeed has awesome subject lines and preview text. They are always short and punchy -- which fits in perfectly with the rest of BuzzFeed's content. I especially love how the preview text will accompany the subject line. For example, if the subject line is a question, the preview text is the answer. Or if the subject line is a command (like the one below), the preview text seems like the next logical thought right after it:

There are a couple things we love about this email example from PayPal. Not only is the opening copy clever and concise, but the entire concept also reflects a relatable benefit of using the service. Think about it: How many times have you been in a situation where you went out to dinner with friends and then fussed over the bill when it came time to pay? By tapping into this common pain point, PayPal is able to pique the interest of its audience. 
Like any good thing, you don’t want to overdo it. Too many drip emails will only annoy your customers. But a thoughtful set of drip emails can be the perfect way to remind people to buy your product, teach them how to use your tool once they’ve purchased it, and get new subscribers up-to-speed on your email newsletter. And the more specific your segments, the more likely you are to get interaction and interest from your subscribers—we’ll do a deeper dive into building segments later in the post.
Email marketing allows you to target particular groups of customers or even specific individuals. Offering individual customers special birthday deals on merchandise or services is one way to do this. A restaurant might send an email to customers on their birthdays offering 50% off an entree, for instance. This kind of personalization helps a business gradually develop and maintain a relationship with a customer that can lead to increased sales and customer loyalty. 

What does it mean to scrub an email list?


Source: Omnicoreagency.com Hence, it’s not a surprise that email leads the marketing tools used by small businesses with 54%. It’s followed by tools such as websites and social media with 51% and 48%, respectively, as per Blue Corona. Furthermore, as you can see on the table provided, marketers rate email marketing as the most effective digital marketing channel. Social media marketing and SEO follows it closely behind.As an owner of a startup or small business, you may have a mail-merge spreadsheet as your version of an email marketing system. Since growth is crucial, your marketing demands grow as well. You will soon find yourself drowned in chaotic emails and overwhelmed with unsubscribe lists if you don’t invest in a full-fledged email marketing software.Luckily, if the budget is one of your main concerns, there are plenty of email marketing programs you can use for free. They go beyond offering a free trial as they have plans that you can use without a time limit and at no cost. Feature-wise, free email marketing software is at the lowest rung of most vendors’ price plans.  You can check out this article on how much does email marketing automation software cost to see how it compares with paid subscriptions. Still, there’s a lot to be had with a free app in this niche, as you’ll discover below.With that, let’s proceed to the best free email marketing software tools. We compiled products that pack robust features and scalable solutions in their free plans.1. HubSpot MarketingAll-in-one marketing hub HubSpot Marketing is a popular solution that is designed to streamline the organization, tracking, and nurturing of leads for campaigns. As a product of HubSpot, one of the industry’s most trusted platforms, you can ensure that it doesn’t skimp on features. Moreover, it goes beyond email marketing.It lands on the first spot of this list as it has offerings that are only available on other product’s paid versions. For instance, the platform comes with a robust contact management system that lets you segment your leads according to various criteria. You can also schedule and queue the delivery of emails to a prospect for a personalized sequence. Lastly, it allows you to reduce the time it takes to send repetitive emails by tracking their performance to know which campaigns are effective or not.In case you choose to upgrade to a paid version later, you can start using this platform’s intuitive email builder, create automated campaigns, and even perform A/B testing on your email campaigns.


Nothing's worse than getting an emailed coupon for something you bought last week, or an over-the-top sales pitch seconds after signing up on a site. Make sure that your triggers are all laid out (based on the list segments in step 1), and that each email in your campaign is directly related to a trigger. Users should always understand why they're getting an email.

How do you get on the Section 8 waiting list?


This Belgian newsletter provider do have a free plan for up to 1,000 contacts, with a pretty good level of access to different features, but there’s a lot that needs to be improved. For one, both their templates and editor are extremely outdated (ever seen an email that looks like it’s been put together in Microsoft Word? Then you get the picture). The reporting on the free plan is also a little scant – you won’t get data on opens, clicks, or contact activity. And their navigation is a bit clunky. In general, YMLP feels like a bit of a dinosaur compared to the other more modern-looking and feature-rich tools. It’s not one of the free email marketing software we’d recommend.

How do I add an email list to MailChimp?


In addition to linking to Letter Shoppe's designs (available on merchandise that is ultimately sold by RedBubble), the email campaign includes an endearing quote by the Featured Artist: "Never compromise on your values, and only do work you want to get more of." RedBubble's customers are likely to agree -- and open other emails in this campaign for more inspiring quotes.

How do I segment an email list in MailChimp?


That’s huge, especially considering that you can reuse content, and everything is sent out automatically. You can have specific drip campaigns for educating users, rewarding your best customers, helping people who hit a certain page on your site, and more. Most importantly, though, is that you can pin-point user groups with drip emails, segmenting your email list, and reaching the right people when they're ready to buy. You can segment your list based on demographics, purchase history, and which emails that user has opened in the past, leading to more conversions and fewer unsubscribes.

Free email marketing tools—including free versions of MailChimp and others, along with full-free email apps like TinyLetter—are typically focused on the email message. You often can't customize your theme—or at least, can't remove the link to the email newsletter app. You'll find fewer automation options or advanced marketing tools. And you won't get unlimited lists, either—most free plans include around 2,000 subscribers.
What we liked: Marketing automation is a little more sophisticated than other tools’, with options to build and even test various campaign workflows (e.g. based on page visits, email engagement, product purchases). Reporting is also pretty good, although it’s a little annoying that the free plan doesn’t give you details of who opened and clicked. Their paid plans are pretty affordable, starting at only $25 for 40,000 emails.

What is a B testing MailChimp?


I think this email also makes quite a brilliant use of responsive design. The colors are bright, and it's not too hard to scroll and click -- notice the CTAs are large enough for me to hit with my thumbs. Also, the mobile email actually has features that make sense for recipients who are on their mobile device. Check out the CTA at the bottom of the email, for example: The "Open Stitcher Radio" button prompts the app to open on your phone.

How do I copy and paste a list of email addresses?


Mailing list really improves a stabilized amount of followers. For a beginning I would recommend Mailerlite. It is easy to use newsletter, which even gives a free plan with unlimited emails till 1,000 subscribers, has many good features, like landing pages, autoresend function and A/B split testing. And fairly-priced: https://www.mailerlite.com/pricing. 

What are keywords C?


With MoonMail you can send up to 300 free emails per month. However, this free plan comes with a lot of restrictions like only one campaign per day, only 10 recipients per campaign, and their logo is attached in the footer of each email. But MoonMail does have a (WYSIWYG) editor, list segmentation, basic support, and they are GDPR compliant. If you're looking for a larger plan, the Starter Plan is $23.99 a month and comes with unlimited campaigns, up to 25,000 recipients, and advanced email marketing solutions like automation and transactional email sending. 

What is Zara marketing strategy?


Email marketing allows you to target particular groups of customers or even specific individuals. Offering individual customers special birthday deals on merchandise or services is one way to do this. A restaurant might send an email to customers on their birthdays offering 50% off an entree, for instance. This kind of personalization helps a business gradually develop and maintain a relationship with a customer that can lead to increased sales and customer loyalty. 

What does it mean to scrub an email list?


Emails triggered by milestones, like anniversaries and birthdays, are fun to get -- who doesn't like to celebrate a special occasion? The beauty of anniversary emails, in particular, is that they don't require subscribers to input any extra data, and they can work for a variety of senders. Plus, the timeframe can be modified based on the business model.

How can I promote my mailing list?


Wow, it is nice to see a lot of good tools in one place. Providing the basic guide to start email marketing for real. I also suggest you consider EngageBay. They provide a free account with just the right amount of access needed to start. It is not a free trial but a free account. If the need grows at least the plans lined up are really affordable.

Why is the word Realtor capitalized?


Did you see that? Did you see it move? Pretty cool, right? This small bit of animation helps to separate this email from Tory Burch from all of the immobile emails in their recipient's inboxes. They also leverage exclusivity by framing the promotion as a "private" sale. Often times, this type of positioning makes the recipient feel like they're specially chosen, which encourages them to take advantage of the special opportunity they've been presented with. 
Qualifying software solutions met the GDM market definition for email marketing software: Email marketing software helps users leverage their email channel to deliver and optimize marketing messages — such as brand newsletters or contextually relevant, real-time and personalized communications — in support of multi-channel engagement across the customer life cycle.

Where can I list my business for sale?


Lack of advanced features. The features offered by different products vary—some include advanced features while others reserve it for their premium plans. You may need some features that are not in the plan such as A/B testing, autoresponders, spam filter diagnostics, and social media monitoring, among others. If so, it is more cost-effective to upgrade to an affordable premium plan that has the features you actually need.
2. Wix ShoutOutEmail marketing application Wix ShoutOut is a simple platform built for small businesses. It simplifies the way you build and share email newsletters using its email marketing tools, designer-made templates, and intuitive builder. This allows you to customize the email’s design by changing the color, text fonts, and backgrounds, among others. It also ensures your email campaigns will look good when viewed on any device as they are mobile-ready. Furthermore, it comes with a powerful mailing list management tool that makes it easy to segment your contacts and create targeted email marketing campaigns.It also has features such as contact integration, social media tools, and stats tracker based on your campaign’s open, view, and click rates. Since it’s a product by Wix, a robust website builder, Wix ShoutOut works best with your website made on the platform. At the same time, you can also subscribe to the product on its own.You can get to know the features firsthand at no cost and without commitment.

Who wins? Between MailChimp and Mad Mimi, MailChimp wins in features, Mad Mimi wins in price. Analytics junkies will appreciate the way MailChimp’s stats are front and center, but from there they require a lot of clicks, whereas Mad Mimi’s stats, though more hidden, are easy to see and understand at a glance once you get to them. Mad Mimi provides less options overall, making it simple and easy for beginners; MailChimp provides endless customization, along with better options for giving a free download exclusively to your subscribers. MailChimp allows for multiple RSS to email campaigns per feed URL, but Mad Mimi requires a work-around (add ?1 to the end of your feed URL to use it again). Mad Mimi’s site has a casual, friendly feel, while MailChimp gives an impression of professionalism (despite the chimp). Everyone talks about Mad Mimi’s great customer service, and every word you hear is true; yet I’ve never even had occasion to contact MailChimp’s customer service because everything is well organized and their knowledge base is so complete. Ultimately, I chose MailChimp for my personal use (you can’t beat the control and flexibility), and Mad Mimi for ministry use (the price is right when you are dealing with large lists).

What is an email list serve?


Like most email campaign service providers, Constant Contact can pride itself in providing some of the traditional solutions for email marketing. However, its unique additional tools impress more. Event Spot and social media campaigns are some of the tools I believe most email marketing tools should provide. Take advantage of this simple tool and enhance the performance of your campaign. Export your old email list or simply create a new one, nothing beats the efficient and performance-oriented Constant Contact.

How do I promote my email list?


Drip campaigns are automated processes that send a set of messages or content to sales leads at the right moment to move them through the sales cycle.  Drip campaigns allow you to consistently “touch” leads with relevant information based on time intervals, actions taken by prospects on your website, or other parameters, freeing up valuable marketing and sales resources without neglecting your prospects
You can send an email with one section, or add additional sections to build longer emails. Then, preview your email with Sendicate's handful of simple-yet-elegant themes to compliment your content. If you can't finish your message right now, Sendicate's dashboard shows each draft messages with a snapshot preview on your email dashboard to quickly pick up where you left off.
Consistency breeds creativity. There’s nothing worse than a boring email newsletter (see CopyBlogger’s “5 Reasons Why No One Is Reading Your Email Newsletter”). Jot down ideas for upcoming email newsletters just like you would for blog posts or book chapters. Rework an old post into new content. Highlight some of your favorite posts from your blog—and why you liked writing them. Your email newsletter doesn’t have to be completely exclusive content, but it shouldn’t be verbatim of that blog post you wrote last week.

How do I get more email signups?


But under the Campaigns tab, Mailjet includes a full-featured email newsletter tool, too. You can hand-code emails or customize pre-made designs, then send emails to your contact lists. It can even parse incoming emails and save attachments automatically or notify you about reply details. It's a great way to start building email tools into your new business.

What is the most sold item in the world?


Email marketing is one of the most cost-effective ways to promote your business, whether your goal is to build your brand or sell more stuff. Our field guide provides everything you need to know to make the most of this platform. Learn how to create an email marketing plan, design effective emails, and test them. Then discover the power of automation and how to measure the success of your emails.

How do I create a mailing list in Google Groups?


Presentation is everything, or so they say. With this old adage in mind, we’ve compiled our best tips for anyone who wants to send emails that subscribers click into a handy email design guide. We cover each facet of design: content, templates, identity, color, images, layout, fonts, and calls to action. Design is as much science as it is art, and we take the guesswork out of what can seem like the most challenging part of sending good emails.

With a clean and minimalist design, Benchmark is one of the most user-friendly newsletter tools we’ve tried. What’s more, their free Starter plan gives you access to all areas – marketing automation, forms, surveys and reporting included – with a few caveats (you won’t be able to activate automations or A/B tests, for example, and sign-up forms will only allow you to add 75 subscribers a day).


Similar to MailerLite, you have restricted features available on the free account (e.g. advanced segmentation and delivery by time-zone). But you still have a more generous subscriber amount, and it’s just as user-friendly. And most importantly, you can't use their email or chat support. There's also a small ad banner in each email you send. (Review)
Hopefully at this point you know why you’re setting up a complex drip campaign—maybe it's for customer acquisition, engagement, or education for product releases and updates. Whatever the case, you need to set goals for your campaign, and choose the metrics to measure your success against. Depending on your analytics capabilities (we’ll delve into one example below, you could look at bounce rate, click-through rate, conversions, or time on site. Just make sure your measurements loop back to the "why" of your campaign.

Why is goal setting important to inbound marketing?


Consistency breeds creativity. There’s nothing worse than a boring email newsletter (see CopyBlogger’s “5 Reasons Why No One Is Reading Your Email Newsletter”). Jot down ideas for upcoming email newsletters just like you would for blog posts or book chapters. Rework an old post into new content. Highlight some of your favorite posts from your blog—and why you liked writing them. Your email newsletter doesn’t have to be completely exclusive content, but it shouldn’t be verbatim of that blog post you wrote last week.

What is product strategy in marketing?


Marketing emails need to be personalized to the reader and filled with interesting graphics. Few people want to read emails that are addressed "Dear Sir/Madam" -- as opposed to their first or last name -- and even fewer people want to read an email that simply gives them a wall of text. Visuals help your recipients quickly understand what the point of the email is.
Pageviews and trial users are nice, but eventually you need your users to sign up or purchase something from you. That's where an onboarding drip strategy would come in: in conjunction with welcome scenarios or scheduled newsletters, which introduce the customer to your brand and your values, onboarding emails offer targeted "sells"—or small goals in getting them using and paying for your product—to that customer.

Can you make money with Shopify?


More and more emails are being opened on mobile devices, many of which don’t show fancy formatting, colors, or graphics. That doesn’t mean you can ignore the HTML version of your newsletter: always choose the Drag and Drop Editor in MailChimp so you can develop your own look into a unique template you can use over and over. Keep it clean, simple, and easy to read (remember, columns and colors show up differently on every screen!).
UTM stands for "Urchin Traffic Monitor" (after the company that initially created Google Analytics) and these codes are used specifically by Google Analytics to track web browsing via cookies. Using UTM codes, Google Analytics can tell you where a user has been, and whether or not they've visited your site before, among other metrics. Google even offers a custom URL builder to help you create UTM codes. 

How do I join a mailing list?